Privacy Policy
At Tide Behavioral Health, your privacy and the security of your health information are our highest priorities.
Last Updated: March 2, 2026
Information We Collect
We collect information that you provide directly to us, such as when you request an appointment, fill out a contact form, or communicate with us. This may include your name, email address, phone number, and any health-related information you choose to provide. We also automatically collect certain technical information when you visit our website, including IP address and browser type.
How We Use Your Information
Your information is primarily used to provide and improve our behavioral health services. This includes scheduling appointments, coordinating care, responding to inquiries, and ensuring the technical functionality of our platform. We may also use your contact information to send important administrative updates or health-related materials relevant to your care.
Information Sharing & Security
We do not sell your personal information. We only share your data with third-party service providers who assist in our operations (like secure scheduling systems) or as required by law. We implement industry-standard security measures, including encryption and secure servers, to protect your sensitive data from unauthorized access or disclosure.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete the information we hold about you. As a healthcare provider, we also strictly adhere to HIPAA regulations and other applicable health privacy laws. If you have questions about your data, please contact our privacy officer.
Text Messaging (SMS) Privacy Policy
This applies to Tide Behavioral Health and its team located in the State of Maryland.
Purpose
This policy explains how Tide Behavioral Health and its team use text messaging to communicate with patients and protect their privacy, in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and Maryland state privacy laws.
To maintain privacy, we use text messaging only to:
- Send appointment reminders or confirmations
- Notification of scheduling changes or office closures
- Share billing or administrative information
- General updates
Text messaging is not used to communicate clinical information or health data. Text messaging is not used for urgent situations or emergencies.
Patient Consent
- Text messaging is optional and based on individual consent.
- You must opt in before receiving any SMS messages.
- You may opt out at any time by replying "STOP" or contacting our office.
- By opting in, you acknowledge that SMS is not a fully secure form of communication and that there is a risk of unauthorized access or disclosure.
HIPAA Compliance and Security
Tide Behavioral Health follows HIPAA privacy and security standards to protect patients' information. However, standard SMS technology is not encrypted, and confidentiality cannot be guaranteed.
To maintain privacy:
- We limit SMS content to non-clinical and administrative information only.
- Sensitive or identifiable health information is shared only via secure, encrypted platforms or direct provider communication.
Maryland Privacy Law Compliance
In accordance with the Maryland Confidentiality of Medical Records Act (MCMRA) and applicable mental health privacy regulations, Tide Behavioral Health takes additional precautions to protect any identifiable patient information from unauthorized use or disclosure.
Policy Updates
This policy may be updated periodically to reflect changes in technology, HIPAA regulations, or Maryland law. The most current version will always be available on our website or upon request.
Questions about your privacy?
If you have any questions or concerns regarding this policy, please don't hesitate to reach out to our team.
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